Free shipping applies to U.S. orders $100 and over (after discounts are applied, and before taxes are applied).
Free Shipping Terms & Conditions
- Discount for retail and guest customers only.
- Must be located in the United States.
- Cart must subtotal $100 or more to receive free shipping.
- Free Shipping can’t be used on top of discount codes.
- Only valid for online orders and cannot be placed in store or at showroom.
- Orders are processed Monday through Friday from 9 a.m.- 4 p.m. and are shipped in 3-5 business days.
We reserve the right to change or stop this promotion at any time.
Do you ship internationally?
We can ship internationally, however the customer is responsible for shipping costs as well as tariffs/duties.
Do you refund shipping fees?
No, shipping fees are non-refundable.
How long does processing take after I've placed my order?
Orders are processed within 2-3 business days.
I haven't received my order yet. What should I do?
We apologize and want to make this right. Please contact us via email at firstname.lastname@example.org or call 626-782-7620 so we can address any issues and get your order to you as soon as possible.
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise — we hate it when your packages go MIA! Purchased Route+ and need to file a claim? File here.
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place, bc who doesn’t like to see where their goodies are going? No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.
What do I get when I insure my order with Route+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What is Route's terms and conditions?
Route’s terms and conditions are listed here.
Does Route+ cover stolen items?
Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
How do I file a claim for my lost, stolen, or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.