Free shipping applies to U.S. orders $100 and over (after discounts are applied, and before taxes are applied).
Free Shipping Terms & Conditions
- Discount for retail and guest customers only.
- Must be located in the United States.
- Cart must subtotal $100 or more to receive free shipping.
- Free Shipping can’t be used on top of discount codes.
- Only valid for online orders and cannot be placed in store or at showroom.
We reserve the right to change or stop this promotion at any time.
Do you ship internationally?
We can ship internationally, however the customer is responsible for shipping costs as well as tariffs/duties.
Do you refund shipping fees?
No, shipping fees are non-refundable.
Where is my order?
Depending on the shipping method selected at checkout, orders can take anywhere from 1-9 business days to arrive.
I haven't received my order yet. What should I do?
We apologize and want to make this right. Please contact us via email at firstname.lastname@example.org or call 626-782-7620 so we can address any issues and get your order to you as soon as possible.
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise — we hate it when your packages go MIA! Purchased Route+ and need to file a claim? File here.
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place, bc who doesn’t like to see where their goodies are going? No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.
What do I get when I insure my order with Route?
We offer Route package protection to protect your order from shipping issues. Please be sure to include Route in your order if you'd like your package protected. If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
You can file a claim here.
What is Route's terms and conditions?
Route’s terms and conditions are listed here.
How do I file a claim for my lost, stolen, or damaged order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue by clicking here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
What are Route's claim requirements?
Stolen Orders: If your order is marked as delivered but not received, you may file a stolen claim. Claims will be reviewed by Route no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
Lost Orders: If your order is stuck in transit (not marked as delivered), you may file a lost claim. Claims will be reviewed by Route no earlier than 2 calendar days after the estimated delivery date or 7 calendar days from the last shipping update and no later than 30 calendar days from the last update/estimated delivery date.
Damaged Orders: If your order is damaged in transit, you may file a damaged claim. Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here.