Shipping Policy
United States
| Shipping Option | Transit Time | Orders <$110 | Orders ≥$110 | Orders ≥$240 |
|---|---|---|---|---|
| Standard | 5–10 Business Days | $9.95 | FREE | FREE |
| Expedited | 2–3 Business Days (Ships Next Business Day) | $14.95 | $14.95 | FREE |
| Overnight | 1–2 Business Days (Ships Next Business Day) | $39.95–$49.95 | $39.95–$49.95 | $39.95–$49.95 |
Orders must be placed before 12:00 PM PST, Monday–Friday, for same-day processing.
Do You Refund Shipping Fees?
No, shipping fees are non-refundable.
Where’s My Order?
If you haven’t received your order, we’re here to help. Please email us at hello@dippindaisys.com or call 626-782-7620 so we can resolve any issues.
Preorder Items
Preorder items will ship starting from the “Available From” date listed on the product page. These items ship separately from the rest of your order.
What is Package Protection?
Package Protection ensures your order is covered if it's lost, stolen, or damaged. Rates start at just $1.18.
Package Protection Pricing
| Order Value | United States | United Kingdom | Canada |
|---|---|---|---|
| $0.00 – 99.00 | $1.18 | £2.43 | CAD 4.26 |
| $99.01 – 149.00 | $0.71 | £4.43 | CAD 7.14 |
| $149.01 – 199.00 | $0.61 | £5.43 | CAD 8.58 |
| $199.01 – 249.00 | $0.51 | £6.43 | CAD 10.02 |
| $249.01+ | $0.51 | £7.43 | CAD 11.46 |
Definitions
-
Stolen Order: Marked as “delivered” but not received? Email us within 30 days with subject: Order Number – Package Protection and allow 5 days for final delivery.
-
Lost Order:
-
Domestic: No tracking updates in 7+ days
-
International: No tracking updates in 20+ days
Email us to file a claim.
-
-
Damaged Order: File a claim through our Return Portal and include a photo.
We do not cover undeliverable addresses or refused deliveries.
Duties & Taxes for International Orders
All duties and taxes are either included in the product price or calculated at checkout, so there are no surprise charges upon delivery!
CLICK FOR MORE FAQ's
Shipping & Delivery FAQs
Is Shipping Free?
Yes! We offer Free Shipping via Global-e once your order reaches the minimum threshold based on your location. Thresholds are calculated after discounts and before taxes.
Free Shipping Thresholds by Market
| Market | Free Shipping Threshold |
|---|---|
| United States | $110 USD |
| United Kingdom | £80 GBP |
| Canada | $150CAD |
| Australia | $150 AUD |
| Europe (EU) | €95 EUR |
| Rest of the World | $110 USD |
How Much and How Long Does It Take to Ship My Order?
We offer Expedited Shipping worldwide through Global-e, including all duties and taxes where applicable.
Check Shipping Times For Each Country.
Do You Refund Shipping Fees?
No, shipping fees are non-refundable.
Where’s My Order?
If you haven’t received your order, we’re here to help. Please email us at hello@dippindaisys.com or call 626-782-7620 so we can resolve any issues.
Preorder Items
Preorder items will ship starting from the “Available From” date listed on the product page. These items ship separately from the rest of your order.
What is Package Protection?
Package Protection ensures your order is covered if it's lost, stolen, or damaged. Rates start at just $1.18.
Package Protection Pricing
| Order Value | United States | United Kingdom | Canada |
|---|---|---|---|
| $0.00 – 99.00 | $1.18 | £2.43 | CAD 4.26 |
| $99.01 – 149.00 | $0.71 | £4.43 | CAD 7.14 |
| $149.01 – 199.00 | $0.61 | £5.43 | CAD 8.58 |
| $199.01 – 249.00 | $0.51 | £6.43 | CAD 10.02 |
| $249.01+ | $0.51 | £7.43 | CAD 11.46 |
Definitions
-
Stolen Order: Marked as “delivered” but not received? Email us within 30 days with subject: Order Number – Package Protection and allow 5 days for final delivery.
-
Lost Order:
-
Domestic: No tracking updates in 7+ days
-
International: No tracking updates in 20+ days
Email us to file a claim.
-
-
Damaged Order: File a claim through our Return Portal and include a photo.
We do not cover undeliverable addresses or refused deliveries.
Duties & Taxes for International Orders
All duties and taxes are either included in the product price or calculated at checkout, so there are no surprise charges upon delivery!
EUROPEAN COUNTRIES:
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here.
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
CLICK FOR MORE FAQ's
Canada
| Shipping Option | Transit Time | Orders <$150 CAD | Orders ≥$150 CAD | Taxes & Duties |
|---|---|---|---|---|
| Priority | 9–11 business days | $7 CAD | FREE | Calculated at checkout |
| Expedited | 6–8 business days | $15.00 CAD | $10.00 CAD | Calculated at checkout |
United Kingdom
| Shipping Option | Transit Time | Orders <£80 | Orders ≥£80 | Taxes & Duties |
|---|---|---|---|---|
| Priority | 8–10 business days | £6.00 GBP | FREE | Included in product price |
| Expedited | 6–8 business days | £12.00 GBP | £9.00 GBP | Included in product price |
Australia
| Shipping Option | Transit Time | Orders <$150 | Orders ≥$150 | Taxes & Duties |
|---|---|---|---|---|
| Priority | 9–11 business days | $16.00 AUD | FREE | Included in product price |
| Expedited | 7–9 business days | $26.00 AUD | $20.00 AUD | Included in product price |
Japan
| Shipping Option | Transit Time | Orders <¥17,500 | Orders ≥¥17,500 | Taxes & Duties |
|---|---|---|---|---|
| Priority | 10–12 business days | ¥1,600 JPY |
FREE |
Included in product price |
| Expedited | 8–10 business days | ¥2,400 JPY | ¥1,800 JPY | Included in product price |
Mexico
| Shipping Option | Transit Time | Orders <$1,910 | Orders ≥$1,910 | Taxes & Duties |
|---|---|---|---|---|
| Priority | 10–12 business days | $210.00 MXN |
FREE |
Included in product price |
| Expedited | 8–10 business days | $294.00 MXN | $261.00 MXN | Included in product price |
Europe
| Shipping Option | Transit Time | Orders <€95 | Orders ≥€95 | Taxes & Duties |
|---|---|---|---|---|
| Priority | 10–12 business days | €7.00 EUR |
FREE |
Included in product price |
| Expedited | 8–10 business days | €14.00 EUR | €11.00 EUR | Included in product price |
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here.
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
Rest of the World
| Order Total | Transit Time | Rate | Taxes & Duties |
|---|---|---|---|
| $110+ USD | 7–11 business days | FREE | Calculated at checkout |
| $0–109.99 USD | 7–11 business days | $10.00 USD (varies) |
Calculated at checkout |
