Shipping Policy
Is shipping free?
Yes! We offer Free Standard Shipping once your order reaches the minimum threshold based on your location. The threshold is calculated after discounts and before taxes are applied.
See below for your region's free shipping threshold:
| Market | Free Shipping Threshold |
| United States | $100 USD |
| United Kingdom | £100 GBP |
| Canada | $100 CAD |
| Australia | $330 AUD |
| Italy | €180 EUR |
| Germany | €180 EUR |
| Rest of EU | €180 EUR |
| Rest of the World | $200 USD+ |
How much is standard shipping for orders less than $100?
U.S. standard shipping = $7.95 (+$1.00 for crewnecks or ponchos) for order amounts $0 - $99.99.
How much and how long does it take to ship my order?
FREE U.S., U.K., and Canada Standard Shipping on orders $100+
| US SHIPPING OPTION | TRANSIT TIME | UNDER 1 lb | OVER 1 lb |
| Standard | 5-9 Business Days | $7.95 | $8.95 |
| Expedited | 2-3 Business Days* (Ships Next Business Day) | $14.95 | $14.95 |
| Overnight | 1-2 Business Days* (Ships Next Business Day) | $34.95 | $44.95 |
*Orders must be submitted before 12:00pm PST Monday - Friday
Do you ship to Canada?
Yes, we ship free standard shipping to Canada for orders CAD 100+.
Canada Order amount CAD 100+:
DHL Standard shipping (7-11 business days) = FREE
DHL express shipping* (1-3 business days) = $34.00 CAD
Canada Order Amounts CAD 0-99:
DHL standard shipping (7-11 business days) = $16.00 CAD
DHL express shipping* (1-3 business days) = $34.00 CAD
Do you ship to the UK?
Yes, we ship free standard shipping to Canada for orders GBP 100+.
UK Order amount GBP 100+:
DHL Standard shipping (9-14 business days) = FREE
DHL Express shipping* (7-9 business days) = £12.00 GBP
UK Order Amounts GBP 0-99:
DHL standard shipping (7-9 business days) = £12.00 GBP
DHL expedited shipping* (2-3 business days) = £28.00 GBP
Do you ship internationally?
Yes, we ship free international shipping for orders $200+.
International Order Amount $200+:
DHL Standard shipping (5-9 business days) = FREE
DHL Express shipping* (1-4 business days) = $23.00 - 32.00
International Order Amounts $0-199:
DHL standard shipping (5-9 business days) = $15.00 – 22.00
DHL express shipping* (1-4business days) = $23.00 - 32.00
Do you refund shipping fees?
No, shipping fees are non-refundable.
I haven't received my order yet. What should I do?
We apologize and want to make this right. Please contact us via email at hello@dippindaisys.com or call 626-782-7620 so we can address any issues and get your order to you as soon as possible.
Where long does it take to get my preorder item?
Note: Preorder item(s) will be shipped from the "available from" date specified on the product page. Preorder item(s) will be shipped separately from the rest of your order.
What is Package Protection?
When you add Package Protection starting $0.51 at checkout, we will ensure your order gets reshipped if your order ends up stolen, lost, or damaged in transit.
| Order Value | Free Returns + Package Protection | ||
| Domestic | International Orders | ||
| United States | United Kingdom | Canada | |
| $0.00 - 99.00 | $2.49 | £2.43 | CAD 4.26 |
| $99.01 - 149.00 | $3.49 | £4.43 | CAD 7.14 |
| $149.01 - 199.00 | $4.49 | £5.43 | CAD 8.58 |
| $199.01 - 249.00 | $4.98 | £6.43 | CAD 10.02 |
| $249.01+ | $5.98 | £7.43 | CAD 11.46 |
What is a “stolen” order?
If your order is marked as “delivered” but not received, you must email hello@dippindaisys.com with subject line “Order Number – Package Protection” within 30 calendar days. Even though tracking is marked “delivered” and you still have not received the package, please allow 5 calendar days for the carrier to deliver the package as tracking updates are not always accurate. We ask that you first look around your home or apartment and ask around if anyone has seen your package.
What is a “lost” order?
If your order is never reported as “delivered” and 7 days have passed since the last tracking status for domestic shipments, and 20 day for international shipments (including Canada), you must email hello@dippindaisys.com with subject line “Order Number – Package Protection” within 30 calendar days from the last update/estimated delivery date.
What is a “damaged” order?
If your order is damaged, you can process it through our return portal. You can fill out the details and attach an image of the damaged item. If you need more help please email hello@dippindaisys.com.
What is not covered in Package Protection?
We will not consider a package “lost” if a shipping carrier is unable to deliver a package due to an invalid or undeliverable address, an unexpected delivery barrier, or if the customer refuses a delivery. In these instances, the carrier may return the package to our warehouse (“return to sender”), and you must email hello@dippindaisys.com to resolve the issue.
Duties & Taxes for International Orders
To provide a seamless shopping experience, all duties and taxes for international orders are included in the shipping charge displayed at checkout. This means no surprise fees when your order arrives—just a straightforward, all-in-one cost.
Do You Offer Free Shipping?
Yes! We offer free expedited international shipping via Passport Global based on your region and order total (after discounts, before taxes). Taxes and duties are included or calculated at checkout, depending on your location.
Free Shipping Thresholds by Market
| Market | Free Shipping Threshold |
|---|---|
| United States | $100 USD |
| United Kingdom | £100 GBP |
| Canada | $100 CAD |
| Australia | $330 AUD |
| Italy | €180 EUR |
| Germany | €180 EUR |
| Rest of EU | €180 EUR |
| Rest of the World | $200 USD+ |
Shipping Details by Region
Canada
| Order Total | Transit Time | Rate | Taxes & Duties |
|---|---|---|---|
| $100+ CAD | 6 business days | FREE | Calculated at checkout |
| $0–99 CAD | 6 business days | $19.00 CAD | Calculated at checkout |
United Kingdom
| Order Total | Transit Time | Rate | Taxes & Duties |
|---|---|---|---|
| £100+ GBP | 6 business days | FREE | Included in product price |
| £0–99 GBP | 6 business days | £12.00 GBP | Included in product price |
Australia
| Order Total | Transit Time | Rate | Taxes & Duties |
|---|---|---|---|
| $330+ AUD | 9 business days | FREE | Included in product price |
| $0–329 AUD | 9 business days | $28.00 AUD | Included in product price |
Europe
| Order Total | Transit Time | Rate | Taxes & Duties |
|---|---|---|---|
| €180+ EUR | 8 business days | FREE | Included in product price |
| €0–179 EUR | 8 business days | €12-18 EUR | Included in product price |
Rest of the World
| Order Total | Transit Time | Rate | Taxes & Duties |
|---|---|---|---|
| $200+ USD | Varies | FREE | Calculated at checkout |
| $0–199 USD | Varies | Live Rates | Calculated at checkout |