We apologize and want to make this right. Please email us at hello@dippindaisys.com or call 626-782-7620 so we can address any issues and get your order to you as soon as possible.

NOTE: Preorder items will be shipped from the "available from" date specified on the product page. Once the pre-order item is in stock, we will ship the entire order.

Oh no, we’re sorry to hear that! Contact us within 5 days of receiving your order via email at hello@dippindaisys.com  Please include your order # and take a photo of any damaged/defective items so we can better assist you. If we’ve made a mistake on our end, we’ll send you a shipping label to cover the shipping costs.

If you purchased “Free Returns or Exchanges + Package Protection” at checkout starting, you have unlimited free returns and exchanges. You can make as many exchanges as needed to achieve your perfect fit.

If you did not purchase this protection, you can still return or exchange your items, but an $8 return shipping label fee will be deducted from your return or exchange. We only allow 1 return or exchange per order.

This means you can return or exchange as many items from your order but can only enter the return or exchange process once. If you have already made a return or exchange on an order, you cannot make another exchange or return --- We do NOT allow returns or exchanges on exchanged items. 

Yes! This is our "exchange for a new product or get a refund" option in our returns portal, which can be found here. If the exchange product costs less than the original product, you will receive your remaining balance on a gift card that will be emailed to you. If the exchange products costs more than the original product, you will receive an invoice to your email to pay the remaining balance. 

Exchange orders will be shipped once your return is in transit to us. Please allow 5-9 business days for your exchange order to arrive. 

To ensure the longest life for your Dippin' Daisy's suit, we suggest hand-washing it since machine cycles can be rough and snag the ties and fabric. If you wash your suit in a machine, please make sure to run it on a delicate setting and hang dry your suit.

• Rinse your suit after swimming in the pool or ocean. The chemicals in chlorine and the salt from the ocean can make fabrics fade.
• Avoid ringing out your suit since this can stretch its fabric. Instead, roll it in a towel like a sleeping bag to remove any excess water.
• Switch up your look and alternate Dippin' Daisy's suits. This allows the suit to take its original shape and keeps it fresh for many years to come.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

To provide a seamless shopping experience, all duties and taxes for international orders are included in the shipping charge displayed at checkout. This means no surprise fees when your order arrives—just a straightforward, all-in-one cost.

We just relaunched our new ambassador program. Additionally, we have a loyalty program where you can earn exclusive perks, reward, and more. Sign up for free and get your first 25 points here!