Shipping Policy
Shipping & Delivery FAQs
Is Shipping Free?
Yes! We offer Free Expedited Shipping via Passport Global once your order reaches the minimum threshold based on your location. Thresholds are calculated after discounts and before taxes.
Free Shipping Thresholds by Market
| Market | Free Shipping Threshold |
|---|---|
| United States | $100 USD |
| United Kingdom | £100 GBP |
| Canada | $100 CAD |
| Australia | $330 AUD |
| Europe (EU) | €180 EUR |
| Rest of the World | $200 USD |
How Much and How Long Does It Take to Ship My Order?
We offer Expedited Shipping worldwide through Passport Global, including all duties and taxes where applicable.
United States
| Shipping Option | Transit Time | Orders <$100 | Orders ≥$100 |
|---|---|---|---|
| Standard Expedited | 5–9 Business Days | $7.95–$8.95 | FREE |
| Expedited | 2–3 Business Days (Ships Next Business Day) | $14.95 | $14.95 |
| Overnight | 1–2 Business Days (Ships Next Business Day) | $34.95–$44.95 | $34.95–$44.95 |
Orders must be placed before 12:00 PM PST, Monday–Friday, for same-day processing.
International Shipping Details
Canada
| Order Total | Transit Time | Rate | Taxes & Duties |
|---|---|---|---|
| $100+ CAD | 6–8 business days | FREE | Calculated at checkout |
| $0–99 CAD | 6–8 business days | $20.00 CAD | Calculated at checkout |
United Kingdom
| Order Total | Transit Time | Rate | Taxes & Duties |
|---|---|---|---|
| £100+ GBP | 6–8 business days | FREE | Included in product price |
| £0–99 GBP | 6–8 business days | £8.00 GBP | Included in product price |
Australia
| Order Total | Transit Time | Rate | Taxes & Duties |
|---|---|---|---|
| $330+ AUD | 9–11 business days | FREE | Included in product price |
| $0–329 AUD | 9–11 business days | $29.00 AUD | Included in product price |
Europe (Italy, Germany, France, Rest of EU)
| Order Total | Transit Time | Rate | Taxes & Duties |
|---|---|---|---|
| €180+ EUR | 8–10 business days | FREE | Included in product price |
| €0–179 EUR | 8–10 business days | €12-19 EUR | Included in product price |
Rest of the World
| Order Total | Transit Time | Rate | Taxes & Duties |
|---|---|---|---|
| $200+ USD | 7–11 business days | FREE | Calculated at checkout |
| $0–199 USD | 7–11 business days | $20–$50 USD (varies) |
Calculated at checkout |
Do You Refund Shipping Fees?
No, shipping fees are non-refundable.
Where’s My Order?
If you haven’t received your order, we’re here to help. Please email us at hello@dippindaisys.com or call 626-782-7620 so we can resolve any issues.
Preorder Items
Preorder items will ship starting from the “Available From” date listed on the product page. These items ship separately from the rest of your order.
What is Package Protection?
Package Protection ensures your order is covered if it's lost, stolen, or damaged. Rates start at just $0.51.
Package Protection Pricing
| Order Value | United States | United Kingdom | Canada |
|---|---|---|---|
| $0.00 – 99.00 | $2.49 | £2.43 | CAD 4.26 |
| $99.01 – 149.00 | $3.49 | £4.43 | CAD 7.14 |
| $149.01 – 199.00 | $4.49 | £5.43 | CAD 8.58 |
| $199.01 – 249.00 | $4.98 | £6.43 | CAD 10.02 |
| $249.01+ | $5.98 | £7.43 | CAD 11.46 |
Definitions
-
Stolen Order: Marked as “delivered” but not received? Email us within 30 days with subject: Order Number – Package Protection and allow 5 days for final delivery.
-
Lost Order:
-
Domestic: No tracking updates in 7+ days
-
International: No tracking updates in 20+ days
Email us to file a claim.
-
-
Damaged Order: File a claim through our Return Portal and include a photo.
We do not cover undeliverable addresses or refused deliveries.
Duties & Taxes for International Orders
All duties and taxes are either included in the product price or calculated at checkout, so there are no surprise charges upon delivery!