We apologize and want to make this right. Please email us at hello@dippindaisys.com or call 626-782-7620 so we can address any issues and get your order to you as soon as possible.

NOTE: Preorder items will be shipped from the "available from" date specified on the product page. Once the pre-order item is in stock, we will ship the entire order.

Oh no, we’re sorry to hear that! Contact us within 5 days of receiving your order via email at hello@dippindaisys.com  Please include your order # and take a photo of any damaged/defective items so we can better assist you. If we’ve made a mistake on our end, we’ll send you a shipping label to cover the shipping costs.

Yes! This is our "exchange for a new product or get a refund" option in our returns portal, which can be found here. If the exchange product costs less than the original product, you will receive your remaining balance on a gift card that will be emailed to you. If the exchange products costs more than the original product, you will receive an invoice to your email to pay the remaining balance. 

Exchange orders will be shipped once your return is in transit to us. Please allow 5-9 business days for your exchange order to arrive. 

We stand by the quality of our swimwear, which is made in our family-owned factory.

We offer a 6-month warranty on all items against manufacturing defects. If your product fails due to a defect, we will replace it at our discretion.

This warranty does not cover damage such as tears, rips, or snags caused by regular use. If you received it in that way, please refer to our 14-day return policy.

To ensure the longest life for your Dippin' Daisy's suit, we suggest hand-washing it since machine cycles can be rough and snag the ties and fabric. If you wash your suit in a machine, please make sure to run it on a delicate setting and hang dry your suit.

• Rinse your suit after swimming in the pool or ocean. The chemicals in chlorine and the salt from the ocean can make fabrics fade.
• Avoid ringing out your suit since this can stretch its fabric. Instead, roll it in a towel like a sleeping bag to remove any excess water.
• Switch up your look and alternate Dippin' Daisy's suits. This allows the suit to take its original shape and keeps it fresh for many years to come.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

To provide a seamless shopping experience, all duties and taxes for international orders are included in the shipping charge displayed at checkout. This means no surprise fees when your order arrives—just a straightforward, all-in-one cost.

CashBacks can be suspended for a number of reasons. Here are the most common ones:

Refunds/ExchangesIf you have received a refund, the CashBack will automatically be suspended. If our system recognizes a full refund to your original order, we will suspend the CashBack and thus this additional credit won't be received.

Coupon CodesIf you check out with CashBack and a coupon code in your cart, our system will automatically suspend the CashBack so you can't receive two promotions on a single order.
Gifts with PurchaseIf you check out with CashBack and a free gift with purchase in your cart, our system will automatically suspend the CashBack so you can't receive two promotions on a single order.

Non-USD OrdersCurrently, we only support orders placed in USD. Since we can't issue CashBack on non-USD orders, these CashBacks will be suspended.

Once you select a gift card, we will promptly send you an email containing all the details about your gift card CashBack. We understand that emails can sometimes get lost or misplaced. If you are unable to locate the email please reach out to our support team at hello@dippindaisys.com.

After selecting a virtual Visa CashBack, we will send you an email containing a link to access the details of your card, including your balance and statement.

Your card is like any other Visa debit card and may be refused due to several reasons. If your virtual Visa card is declined, please follow these steps:

• Check that your card still has a sufficient balance by checking your card details.
• Double-check that you have entered the correct card number, name, and address during the transaction.
• If you are still experiencing issues, please email Fondue with all the details of your charge at card@getfondue.com and they will be happy to help!

We just relaunched our new ambassador program. Additionally, we have a loyalty program where you can earn exclusive perks, reward, and more. Sign up for free and get your first 25 points here!