Shipping Policy

United States


Shipping Option Transit Time Orders <$110 Orders ≄$110 Orders ≄$240
Standard  5–10 Business Days $9.95 FREE FREE
Expedited 2–3 Business Days (Ships Next Business Day) $14.95 $14.95 FREE
Overnight 1–2 Business Days (Ships Next Business Day) $39.95–$49.95 $39.95–$49.95 $39.95–$49.95

Orders must be placed before 12:00 PM PST, Monday–Friday, for same-day processing.

Do You Refund Shipping Fees?

No, shipping fees are non-refundable.

Where’s My Order?

If you haven’t received your order, we’re here to help. Please email us at hello@dippindaisys.com or call 626-782-7620 so we can resolve any issues.

Preorder Items

Preorder items will ship starting from the “Available From” date listed on the product page. These items ship separately from the rest of your order.

What is Package Protection?

Package Protection ensures your order is covered if it's lost, stolen, or damaged. Rates start at just $1.18.

Package Protection Pricing

Order Value United States United Kingdom Canada
$0.00 – 99.00 $1.18 £2.43 CAD 4.26
$99.01 – 149.00 $0.71 £4.43 CAD 7.14
$149.01 – 199.00 $0.61 £5.43 CAD 8.58
$199.01 – 249.00 $0.51 £6.43 CAD 10.02
$249.01+ $0.51 ÂŁ7.43 CAD 11.46

Definitions

  • Stolen Order: Marked as “delivered” but not received? Email us within 30 days with subject: Order Number – Package Protection and allow 5 days for final delivery.

  • Lost Order:

    • Domestic: No tracking updates in 7+ days

    • International: No tracking updates in 20+ days
      Email us to file a claim.

  • Damaged Order: File a claim through our Return Portal and include a photo.

We do not cover undeliverable addresses or refused deliveries.

Duties & Taxes for International Orders

All duties and taxes are either included in the product price or calculated at checkout, so there are no surprise charges upon delivery!

 

CLICK FOR MORE FAQ's 

Shipping & Delivery FAQs

Is Shipping Free?

Yes! We offer Free Shipping via Global-e once your order reaches the minimum threshold based on your location. Thresholds are calculated after discounts and before taxes.

Free Shipping Thresholds by Market

Market Free Shipping Threshold
United States $110 USD
United Kingdom ÂŁ80 GBP
Canada $150CAD
Australia $150 AUD
Europe (EU) €95 EUR
Rest of the World $110 USD

How Much and How Long Does It Take to Ship My Order?

We offer Expedited Shipping worldwide through Global-e, including all duties and taxes where applicable.

Check Shipping Times For Each Country.

Do You Refund Shipping Fees?

No, shipping fees are non-refundable.

Where’s My Order?

If you haven’t received your order, we’re here to help. Please email us at hello@dippindaisys.com or call 626-782-7620 so we can resolve any issues.

Preorder Items

Preorder items will ship starting from the “Available From” date listed on the product page. These items ship separately from the rest of your order.

What is Package Protection?

Package Protection ensures your order is covered if it's lost, stolen, or damaged. Rates start at just $1.18.

Package Protection Pricing

Order Value United States United Kingdom Canada
$0.00 – 99.00 $1.18 £2.43 CAD 4.26
$99.01 – 149.00 $0.71 £4.43 CAD 7.14
$149.01 – 199.00 $0.61 £5.43 CAD 8.58
$199.01 – 249.00 $0.51 £6.43 CAD 10.02
$249.01+ $0.51 ÂŁ7.43 CAD 11.46

Definitions

  • Stolen Order: Marked as “delivered” but not received? Email us within 30 days with subject: Order Number – Package Protection and allow 5 days for final delivery.

  • Lost Order:

    • Domestic: No tracking updates in 7+ days

    • International: No tracking updates in 20+ days
      Email us to file a claim.

  • Damaged Order: File a claim through our Return Portal and include a photo.

We do not cover undeliverable addresses or refused deliveries.

Duties & Taxes for International Orders

All duties and taxes are either included in the product price or calculated at checkout, so there are no surprise charges upon delivery!

 

CLICK FOR MORE FAQ's 

Canada

Shipping Option Transit Time Orders <$150 CAD Orders ≄$150 CAD Taxes & Duties
Priority 9–11 business days $7 CAD FREE Calculated at checkout
Expedited 6–8 business days $15.00 CAD $10.00 CAD Calculated at checkout

 

United Kingdom

Shipping Option Transit Time Orders <ÂŁ80 Orders ≄£80 Taxes & Duties
Priority 8–10 business days £6.00 GBP FREE Included in product price
Expedited 6–8 business days £12.00 GBP £9.00 GBP Included in product price

Australia

Shipping Option Transit Time Orders <$150 Orders ≄$150 Taxes & Duties
Priority 9–11 business days $16.00 AUD FREE Included in product price
Expedited 7–9 business days $26.00 AUD $20.00 AUD Included in product price

 

 Germany

Shipping Option Transit Time Orders <€95 Orders ≄₏95 Taxes & Duties
Priority 10–12 business days €7.00 EUR FREE Included in product price
Expedited 8–10 business days €14.00 EUR €11.00 EUR Included in product price

 Italy

Shipping Option Transit Time Orders <€95 Orders ≄₏95 Taxes & Duties
Priority 10–12 business days €7.00 EUR FREE Included in product price
Expedited 8–10 business days €14.00 EUR €11.00 EUR Included in product price

 

Japan 

Shipping Option Transit Time Orders <„17,500 Orders ≄„17,500 Taxes & Duties
Priority 10–12 business days „1,600 JPY FREE
 Included in product price
Expedited 8–10 business days „2,400 JPY „1,800 JPY Included in product price

 


Netherlands

Shipping Option Transit Time Orders <€95 Orders ≄₏95 Taxes & Duties
Priority 10–12 business days €7.00 EUR FREE
 Included in product price
Expedited 8–10 business days €14.00 EUR €11.00 EUR Included in product price

 


Mexico

Shipping Option Transit Time Orders <$1,910 Orders ≄$1,910 Taxes & Duties
Priority 10–12 business days $210.00 MXN FREE
 Included in product price
Expedited 8–10 business days $294.00 MXN $261.00 MXN Included in product price

 


Europe (France and Rest of EU)

Shipping Option Transit Time Orders <€95 Orders ≄₏95 Taxes & Duties
Priority 10–12 business days €7.00 EUR FREE
 Included in product price
Expedited 8–10 business days €14.00 EUR €11.00 EUR Included in product price


Rest of the World

Order Total Transit Time Rate Taxes & Duties
$110+ USD 7–11 business days FREE Calculated at checkout
$0–109.99 USD 7–11 business days $10.00 USD
(varies)		 Calculated at checkout